November 16, 2019

CONTENTS

  1. Data controller and Data Protection Officer
  2. Personal Data processed
    1. Name, contact details and other Personal Data
    2. Job applications
    3. Special categories of Personal Data
    4. Other persons’ Personal Data
    5. Browsing data
    6. Cookies
  3. Purposes of processing
  4. Grounds for processing and mandatory or discretionary nature of processing
  5. Recipients of Personal Data
  6. Transfer of Personal Data
  7. Retention of Personal Data
  8. Data subjects’ rights
  9. Amendments

 

  1. Data controller and Data Protection Officer

Aramex, as identified at the top of this Privacy Policy, is the data controller regarding all personal data processing carried out through the Website.

To get in touch with Aramex’s Data Protection Officer, please contact: support@aramexships.com.

  1. Personal Data processed

When you use the Website, Aramex will collect and process information regarding you (as an individual) which allows you to be identified either by itself, or together with other information which has been collected. Aramex may also be able to collect and process information regarding other persons in this same manner, if you choose to provide it to Aramex.

This information may be classified as “Personal Data”, and can be collected by Aramex both when you choose to provide it (e.g., when you sign up for an account, in order to receive Aramex’s Services) or simply by analysing your behaviour on the Website.

Personal Data which can be processed by Aramex through the Website are as follows:

  1. Name, contact details and other Personal Data

In various sections of the Website – including, in particular, if you decide to create an account on the Website – you will be asked to submit information such as your name, phone / mobile numbers, e-mail address, gender, date of birth, country of residence and address, as well as, in certain cases, information related to the company you currently work for and your position in that company. When subscribing or signing up to receive Services, you will need to provide information as to your preferred mode of payment – PayPal or credit card – which can be set as a default payment option (where available).

In addition, whenever you participate in surveys and other promotions or contests which may be available on the Website, as well as whenever you communicate with Aramex through the contact details provided in the Website or by telephone with Customer Service, Aramex may collect additional information which you choose to provide. This is also the case regarding any information you choose to disclose in certain sections of the Website which allow you to participate in a public forum or to contact Aramex directly.

  1. Job applications

When registering to apply for a position within Aramex, in the “Careers” section of the Website (where available), you will also be asked to provide various types of Personal Data, including professional / employment details (e.g., resume, cover letter, professional qualifications, availability to start, professional social media URLs, etc.).

You are also asked to provide other job-specific information, which includes your marital status, gender and date of birth, which may help to give more insight into you as a candidate – however, this is entirely optional and not mandatory (unless otherwise provided by the applicable law).

  1. Special categories of Personal Data

Certain areas of the Website include free text fields where you can write messages to Aramex, or otherwise allow you to post various types of content on the Website, which may contain Personal Data.

Where these fields are completely free, you may use them to disclose, or may post content which discloses (inadvertently or not) more sensitive categories of Personal Data, such as data revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership. The content you upload in these fields may also (inadvertently or not) include other types of sensitive information relating to you, such as your genetic data, biometric data or data concerning your health, sex life or sexual orientation.

Aramex asks that you do not disclose any sensitive Personal Data in these free text fields or in your posts on the Website, unless you consider this to be strictly necessary. If you do, then you will be considered as having consented to Aramex’s processing of this Personal Data, which will be considered lawful also due to the fact that you have publicly disclosed it on the Website.

In any case, Aramex would stress the importance of providing your explicit consent to process this sort of Personal Data (e.g., by declaring that you consent to processing in the message you write in the free text fields or posts), if you decide, nonetheless, to share it.

When registering to apply for a position within Aramex, in the “Careers” section of the Website (where available), you are also asked to submit (optionally) additional Personal Data, identified as “job-specific information”. Here, you may choose to share information, e.g., regarding any disabilities you may have. As it is totally optional to provide this information, if you do, then you will be considered as having consented to Aramex’s processing of this Personal Data, which will be considered lawful also due to the fact that you have publicly disclosed it on the Website.

  1. Other persons’ Personal Data

As mentioned in the previous section, certain areas of the Website include free text fields where you can write messages to Aramex, or otherwise allow you to post various types of content on the Website. These messages and content may (inadvertently or not) include Personal Data related to other persons.

In other sections of the Website, you are asked to submit Personal Data related to third parties, such as other contact persons in your company or your relatives who are employees of Aramex.

In any situation where you decide to share Personal Data related to other persons, you will be considered as an independent data controller regarding that Personal Data, and must assume all inherent legal obligations and responsibilities. This means, among other things, that you must fully indemnify Aramex against any complaints, claims or demands for compensation for damages which may arise from the processing of this Personal Data, brought by the third parties whose information you provide through the Website.

As Aramex does not collect this information directly from these third parties (but rather collects them, indirectly, from you), you must make sure that you have these third parties’ consent before providing any information regarding them to Aramex; if not, then you must make sure there is some other appropriate grounds on which you can rely to lawfully give Aramex this information.

  1. Browsing data

The Website’s operation, as is standard with any websites on the Internet, involves the use of computer systems and software procedures, which collect information about the Website’s users as part of their routine operation. While Aramex does not collect this information in order to link it to specific users, it is still possible to identify those users either directly via that information, or by using other information collected – as such, this information must also be considered Personal Data.

This information includes several parameters related to your operating system and IT environment, including your IP address, location (country), the domain names of your computer, the URI (Uniform Resource Identifier) addresses of resources you request on the Website, the time of requests made, the method used to submit requests to the server, the dimensions of the file obtained in response to a request, the numerical code indicating the status of the response sent by the server (successful, error, etc.), and so on.

These data are used to compile statistical information on the use of the Website, as well as to ensure its correct operation and identify any faults and/or abuse of the Website.

  1. Cookies

– Definitions, characteristics, and application of standards

Cookies are small text files that may be sent to and registered on your computer by the websites you visit, to then be re-sent to those same sites when you visit them again. It is thanks to these cookies that those websites can “remember” your actions and preferences (e.g., login data, language, font size, other display settings, etc.), so that you do not need to configure them again when you next visit the website, or when you change pages within a website.

Cookies are used for electronic authentication, monitoring of sessions and storage of information regarding your activities when accessing a website. They may also contain a unique ID code which allows tracking of your browsing activities within a website, for statistical or advertising purposes. Some operations within a website may not be able to be performed without the use of cookies which, in certain cases, are technically necessary for operation of the website.

When browsing a website, you may also receive cookies from websites or web servers other than the website being visited (i.e., “third-party cookies”).

There are various types of cookies, depending on their characteristics and functions, which may be stored on your computer for different periods of time: “session cookies”, which are automatically deleted when you close your browser, and “persistent cookies”, which will remain on your device until their pre-set expiration period passes.

According to the law which may be applicable to you, your consent may not always be necessary for cookies to be used on a website. In particular, “technical cookies” – i.e. cookies which are only used to send messages through an electronic communications network, or which are needed to provide services you request – typically do not require this consent. This includes browsing or session cookies (used to allow users to login) and function cookies (used to remember choices made by a user when accessing the website, such as language or products selected for purchase).

On the other hand, “profiling cookies” – i.e., cookies used to create profiles on users and to send advertising messages in line with the preferences revealed by users while browsing websites – typically require specific consent from users, although this may vary according to the applicable law.

– Types of cookies used by the Website

The Website use the following types of cookies:

  • Browsing or session cookies, which are strictly necessary for the Website’s operation, and/or to allow you to use the Website’s content and Services.
  • Analytics cookies, which allow Aramex to understand how users make use of the Website, and to track traffic to and from the Website.
  • Function cookies, which are used to activate specific Website functions and to configure the Website according to your choices (e.g., language), in order to improve your experience.
  • Profiling cookies, which are used to observe the preferences you reveal through your use of the Website and to send you advertising messages in line with those preferences.