- Can I track my shipment online?
- What are the prohibited Items?
Edible food items, medications, money, herbs, Amunitions, cheques, live remains etc. (call customer service for more information)
- Can you deliver all over the World?
Yes, sure we can
- Where are your offices to pickup or send items from?
See list on contact us page; otherwise call customer service to arrange pick up
- What are your contact details.
- Why is my shipment held / delayed?
Shipment can be held for inspection by government agencies (customs)
- Why is my customs duty high?
Customs duty /taxes are calculated by customs and can be revised if a genuine claim for wrong assessment is established.
- Why was a wrong HSCODE used for my billing?
Could be a mistake from customs which can be resolved when consignee writes to customs. Please call Customer service for assistance.
- My consignment is due today but I have not received, what happened?
Could be a flight delay or random customs check.
- Can I export a document from Nigeria to any part of the world?
- I sent my package via your company but it is yet to be delivered, what can I do?
Please track online or call our office lines for assistance.
- Is it possible to send an item overseas and the receiver pays for the freight cost?
Yes, but this is a special service
- Held awaiting clearance from customs, what next can I do?
Please call our office lines for assistance.
- Can we have your rates from UK, USA to other countries?
Please email us for assistance.
- Can you deliver to P.O Box addresses?
- Do you have offices outside Lagos?
Yes, all over the nation.